Refund Policy
At Genaro Rentals, we understand that travel plans can change. This Refund and Cancellation Policy explains how cancellations, refunds, security deposits, and booking-related deductions are handled.
1. Booking Cancellations
If a renter or driver chooses to cancel a confirmed reservation, the booking may be eligible for a refund. A 10% cancellation and processing fee will be deducted from the total booking amount, and the remaining eligible balance will be refunded to the original payment method.
For example, if the total booking amount is $500, a $50 cancellation fee will be deducted and the remaining eligible amount will be refunded.
2. Incorrect or False Information
Customers are responsible for providing complete, accurate, and valid information when making a reservation.
If a booking must be cancelled or declined because the renter provided false, inaccurate, incomplete, expired, or misleading information, a 10% processing fee will be deducted from the total booking amount before any eligible refund is issued.
This may include, but is not limited to, incorrect or invalid information relating to:
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Driver's license
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Identification
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Automobile insurance
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Driver eligibility
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Age requirements
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Payment information
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Other documents required to complete the rental
Genaro Rentals reserves the right to refuse or cancel a rental when the required information or documentation cannot be successfully verified.
3. No-Shows
Customers are expected to arrive at the agreed date and time for vehicle pick-up.
If a renter does not arrive for the scheduled pick-up and does not contact Genaro Rentals regarding the reservation, the booking may be treated as a no-show.
Any refund eligibility for a no-show will be determined based on the circumstances of the reservation and applicable booking terms. Cancellation or processing charges may apply.
4. $300 Security Deposit
A $300 security deposit is required with every vehicle booking. The security deposit is separate from the rental charges and is intended to protect against eligible charges arising during the rental period.
The security deposit may be refunded after the vehicle has been returned and inspected, provided there are no outstanding charges relating to the rental.
Cancellation processing fees generally apply to the rental booking amount and do not eliminate the customer's right to receive an eligible security deposit refund.
5. Damage, Cleaning, Fuel, Mileage, Tolls & Late Returns
Genaro Rentals may deduct applicable charges from the security deposit if additional amounts become due under the rental agreement.
Such charges may include:
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Vehicle damage beyond normal wear and tear
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Excessive cleaning
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Missing fuel
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Excess mileage
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Late vehicle returns
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Tolls
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Parking violations or citations
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Other charges permitted under the rental agreement
If deductions are necessary, the remaining eligible security deposit balance will be refunded after applicable charges have been assessed.
6. Refund Processing
Approved refunds will be returned to the original payment method used to make the reservation.
Once Genaro Rentals processes a refund, the time required for the funds to appear in the customer's account may depend on the customer's bank, card issuer, or payment processor.
Customers should generally allow approximately 5–10 business days for an approved refund to appear, although processing times may vary.
7. Vehicle Condition and Return
Customers are responsible for returning the rental vehicle at the agreed time and in accordance with the conditions stated in their rental agreement.
The vehicle may be inspected after return before the security deposit is released. Any applicable additional charges will be determined following the inspection.
Failure to comply with the rental agreement may affect the amount of the security deposit or other payments that are eligible for refund.
8. Questions About a Cancellation or Refund
If you believe a cancellation fee, security deposit deduction, or refund has been processed incorrectly, please contact Genaro Rentals with your booking information so our team can review the matter.
Genaro Rentals
6230 Alkaid Ave
Las Vegas, NV 89122
Phone: (702) 933-9227
We recommend contacting us as soon as possible if your plans change or if you experience an issue with your reservation.